System Development Manager

Job Description

Job summaryAmazon strives to be the world s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. Kindle is one example of this. Kindle is the best-selling product in the history of Amazon.com, and the Kindle business is one of the most innovative and fastest growing businesses at Amazon.The Amazon device team designs & engineers high profile consumer electronics, including the best-selling Kindle family of products. We have also produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo. We provide customers a fully integrated service with instant access to millions of movies, TV shows, magazines, newspapers, books, songs, apps, and games.The Alexa Data Services team (ADS) is part of Amazon s speech platform organization that provides speech recognition capabilities for a variety of Amazon products and searches, most visibly, the Amazon Echo product.System Development Manager role would help in building world class business process management systems and tooling for ADS teams.Key job responsibilities* Lead a team of highly talented Support & Sys Dev Engineers responsible for managing all aspects of mission-critical systems.* Lead and manage the team that drives organizational standards for operational excellence and resiliency.* Establish strong relationships with internal partners and peer stakeholders to understand and meet their needs while operating existing systems at a high quality.* Participate in incident management to resolve outages and communicate with a global audience and participate in calls resolving outage.* Develop and maintain a culture of innovation and operational efficiency in the team.* Manage the design and development of new software solutions supporting our internal teams, including code reviews, testing, deployment and post-launch monitoring.* Hiring, growing and retaining engineering team keeping up with the high Amazon bar. This leader will be responsible for continuing to build an extremely high caliber team.* A successful candidate will be a hands-on manager with an established background in developing and operating platforms and services, developing and hiring extraordinary talent, have strong technical ability, great communication skills, and a motivation to achieve results in a dynamic fast paced environment., * A Bachelors degree in Computer Science, Engineering, Mathematics, or a related field, or five or more years of work experience in System development as an equivalent.* 5 or more years of people management experience leading System development and Support teams.* Proficiency in one or more general-purpose programming languages such as Java, C/C++, C#, Objective C, Python, JavaScript, Ruby, and Go.* Experience designing, building, and operating large-scale distributed systems or web services.* Experience in managing large scale infrastructure and automation.* Experience engaging and influencing senior executives using both verbal and written communication tools. Expertise in operational excellence, security compliance, and distributed systems resiliency. Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations. Experience developing in Python for similar modern programming language, such as C++, Java, C#, or Ruby. Expertise in operations of highly available and scalable internet systems with large customer base. Experience managing staff and meetings across multiple sites and time zones. Excellent communication abilities, both verbal and written, including long-form business writing on complex topics. Ability to drive effective teamwork, collaboration and commitment. Excellent analytical problem solving and troubleshooting skills. Experience developing and improving operational documentation, procedures and workflows. Ability to credibly coordinate between technical teams, peers and business stakeholders. Ability to quickly learn and adopt new technologies. Experience managing on-call support coverage, escalation and critical issue management. Experience in contributing to the definition and implementation of automation opportunities within an operations environment. Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long term fixes and avoid repeating issues.

Keyskills :
recruitmentsoftware engineering practicesrecruitingsoftware development life cycleinsuranceroot cause analysisbusiness process managementsales