Systems Engineer

Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and Technology Job DetailsSalesforce, the Customer Success Platform and worlds #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World s Most Innovative Company according to Forbes, and one of Fortune s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!Description:Have you mastered the balance between creativity and technology Do you want to be part of a company that is changing the way software is developed and used The IT Salesforce System Engineers is responsible for line of business support on complex Salesforce implementations. The System Engineer will be the primary technical and process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams that impact their end to end business process area of expertise. Daily activities will include, but are not limited to, resolving technical and functional support issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to improve the design of new functionality. The successful candidate must be agile and able to support multiple priorities.The Employee Success (HR) Support team at Salesforce is undergoing an exciting transformation to provide our employees with an exceptional environment of opportunity and growth supported by HR services, programs, and technology. The Enterprise Operations vertical team provides the support that will enable Salesforce to provide a dynamic, positive workplace culture that allows our employees and our business to flex and grow. Members of the Enterprise Operations vertical team also have a phenomenal opportunity to get a breadth of exposure to Salesforce s products and technology. This hands-on techno-functional role demands a strong analytical and data modeling background. Preferred candidate should have experience designing/configuring complex HR reports and integrating HR management systems (Workday, PeopleSoft, Oracle, SAP) with third party systems (Payroll, Time & Attendance, Benefits, etc).Required Skills:

• 6 years of overall IT experience with at least 4 years of previous Workday development or support with Workday HR implementation handling the integrations, case management and platform support.
• Experience with Payroll, Time Tracking, Absence, Recruiting and Benefits modules
• Experience with designing/testing/integrating a core HR system and downstream through system interfaces
• Strong understanding of HR data models especially core HR, transactions, security, business processes and organisational hierarchies
• Understanding of Workday EIB, studio and Integration cloud connect including Packaged integration and connectors to integrate Workday data models with 3rd party systems.
• Experience with Workday integration Platform-as-a-Service (iPaaS) for building integrations to and from Workday.
• Knowledge with data conversion tools/technologies, EDI, Web Services, XML, XSLT, Java, .Net, SOA, or ETL
• Experience designing and implementing self-service and cloud based technology solutions
• Ability to learn quickly in a dynamic environment
• Hands-on experience with data analysis, data manipulation, and conversions
• Strong communication skills, able to communicate effectively with both a technical audience and business users
• Experience working in a combined production support and project team environment
• HCM Fundamentals and Integration certified
• Bachelors Degree in Computer Science or other related technical field

Responsibilities:

• Understands all aspects of Workday configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
• Manages tasks and projects in a fast-paced support environment, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
• Perform tasks related to the day-to-day operations on all Workday modules that Salesforce supports.
• Collaborate with the development scrum teams and other interconnected IT groups to optimize the end-to-end process including monitoring, deployment and support
• Implement monitoring services to proactively identify issues
• Maintains updated system documentation and Salesforce policies/procedures
• Actively transfers knowledge throughout organization, participates in knowledge sharing projects to develop best practices, leads knowledge sharing sessions, and mentors junior staff and new hires
• Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls

Desired Skills:

• Masters degree in relevant business or technical discipline
• Configurable Security & Business Process Fundamentals certified
• Experience with the Salesforce. development platform, Force.com
• Experience with the PICOF and PECI integrations
• Understanding of middleware platforms (MuleSoft, Jitterbit)
• Experience using and administering the Salesforce Sales Cloud and/or Service Cloud products
• Experience with Workforce configuration and analytics
• Experience working in an Agile/Scrum development team
• Hands-on experience with report writing

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.Salesforce welcomes all.,

Keyskills :
core hrhr reportsdata modelsweb servicesdata analysisdata modelingtime trackingtrend analysisdata conversiondata manipulationhr implementationcommercial modelsworkplace culturetimeattendance