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Systems Engineer

2.00 to 4.00 Years   Hyderabad   22 May, 2021
Goldman Sachs
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaEngineering Design / Construction
EmploymentTypeFull-time

Job Description

Systems Engineer - ETO E-Business ServicesLocation(s) IN-TS-HyderabadJob ID 2021-74202 Schedule Type Full Time Level Analyst Function(s) Systems Engineer Region India Division Engineering Business Unit ETO Employment Type Employee MORE ABOUT THIS JOB Systems Engineer - AnalystFull Time roleExperience: 2-4 yearsLocation: HyderabadeBusiness Services is responsible for the onboarding and support of the firm s external clients for bothprivate wealth and institutional clients. Globally supporting PWM, GIR and Global Markets Division franchises digital product and platform offerings under brands such as Marquee, Goldman.com, Research.GS, GS360, aswell as many multi-dealer trading platforms, i.e. Bloomberg, TradeWeb, MarketAxess, BondVision, 360T,FXALL. RESPONSIBILITIES AND QUALIFICATIONS Responsibilities:

  • Make sure client services support agents are ready with the information and processes required toresolve client issues in 24 hours and inform sales and product stakeholders of escalations
  • Analyze long standing client services tickets to identify process improvements and trainingopportunities (including reviewing and improving client services communication)
  • Develop and deliver product training to sales, clients, and partners
  • Communicate and manage reporting to stakeholders including product and sales for client insightsand escalations
  • Coordinate client communication on feature demises and product migrations (in partnership withproduct and sales)
  • Improve internal and external documentation surrounding our data products and support process
  • Coordinate regional handover of support ticketsBasic Qualifications
  • Experience working in product operations, professional services, sales engineering, or customerfacing support operations.
  • Experience with REST APIs and programming experience in any of the following: Python, Java, C#,Node, Matlab, R
  • Good understanding of web technologies and browsers, i.e. can jump on a call with clients anddirect them to open DevTools and check for network or console errors
  • Experience training support teams
  • Effective communication skills (written and verbal)
  • Ability to grasp financial concepts and navigate software efficientlyPreferred Qualifications
  • Background in financial markets
ABOUT GOLDMAN SACHS The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world. The Goldman Sachs Group, Inc., 2021. All rights reserved Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Vet.OptionsApplyApplyEmail a FriendEmail a Friend,

Keyskills :
client servicesweb technologiesexternal clientssales engineeringglobal investmentfinancial servicesprofessional servicesinvestment managementfinancial institutionspwmetojavarestsalesgrasp

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