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Team Leader - Front Office

2.00 to 3.00 Years   Hyderabad   05 Apr, 2021
AAPC India Hotel Management Pvt Ltd
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaCustomer Service (Domestic),Front Office / Receptionist
EmploymentTypeFull-time

Job Description

Job Description

  • Adhere to the Standard Operating Procedures & policies.
  • Check outstanding of in-house guests on a daily basis.
  • To check whether the following records are kept in order and up to date.
o C formsReception / Information Log Book
  • Ensure that regular training is conducted as per the standards.
  • Check the grooming and hygiene of the team.
  • Maintain highest standards and quality of services in Front Office operation to meet and exceed budgeted revenue targets and guests expectation/VOG target
  • Good Communicational skills
  • o To be readily available at all times to deal with problems or complaints.
  • o Ensure effective and speedy check-in & check-out facilities.
  • o Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
  • o Ensure that the entrance is easily accessible to cars and taxis at all times.
  • Conduct briefing for concierge and Front Office Assistants.
Work Experience
  • Hotel Management degree with minimum one or two years relevant experience
  • Responsible for Reception, Concierge operations, Hospitality and Cashier.
  • Liaise with different departments for smooth and coordinated work.
  • Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
  • Ensure to interact with the guests & enable the team to understand guest requirements.
,

Keyskills :
slamanagementstandard operating procedurescoachingbaggage handling systemsfront officehotel managementtrainingqualitybriefinghospitalityfidsload controloperationscustomer relationsrampshotelrecordssales

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