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Team Manager

4.00 to 7.00 Years   Hyderabad   21 Nov, 2022
BLUE SHIELD BUSINESS SERVICES
Job LocationHyderabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaSales Support / MIS
EmploymentTypeFull-time

Job Description

    Greetings!! We have urgent opening for following job designation & profiles at Xavier Institute of Business Management Studies. EXPERIENCE: # 4 Years and aboveJOB DESCRIPTION: Team Lead / Team Manager / BDM (Education Industry)To manage the dayto-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets, to develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontliners and Management. To offer creative solutions. Delivery of team sales, service level components, quality and productivity targets & indicators. People Management, including all HR related issues, as well as staff development. Operational Management: Managing the floor, adherence to schedule. Ownership and problem resolution. Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call. Training and development of staff. Motivation, leadership for a team and developing future leaders. Recommendations for product and process development based on customer feedback and analysis of the same. Conducting performance appraisal for the team. Contribute for the initial hiring and selecting process of the front line. Compiling reports on teams performance and customer feedback. Communication and being a focal point of dissemination of information from management to team and vis versa. Work very closely with team members to solve customer problems. Also needs tounderstand agents problems and weaknesses and address these. Offers solutions and suggestions for process and product improvement to management. Required making decisions on any matters relating to improving revenue generation & customer satisfaction with regards insofar as it affects call handling and call center processes. Possesses certain additional supervisory level authority for reversal of charges. Responsible for making decisions on training requirement for team members and adjusting targets to suit the needs of the business. Responsible for all HR-related issues affecting team members including conducting appraisals, confirmations, promotions and terminations.COMPANY PROFILE: Xavier Institute of Business Management Studies is an ISO 9001:2015 Certified International B-School offers educational courses in Distance Learning Mode across the Globe.It offers: # 100% Customized Courses # 100% Placement Assistance # Fast Track Courses # Offers range of courses: Management, Professional Courses, Doctorate, MBA, Advanced MBA, Executive MBA, Degree, Diploma, Advanced Diploma, Chartered Finance, Certification Courses. # Offers over 250 unique specializations. SALARY PACKAGE: Fixed Salary + Incentive + Super Incentive + Training* + Bonus INTERVIEW & JOB LOCATION: 303, 3rd Floor, Maas Heights, Beside Syndicate Bank, Opp: Lane to GVK One Mall, Banjara Hills, HYD-500034. With Warm Regards, For Xavier Institute of Business Management Studies. Human Resource Depthidden_mobileEmail: hidden_email

Keyskills :
team leadingteam management

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