| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
*Process Description:Should have good Communication Skills with Good Technical Knowledge in MS Office 2003, 2007, 2010, IE6, IE8, Basic Networking Concepts, Operating Systems like Windows XP, Windows 7, VPN, troubleshoot incidents on mobile devices like Blackberry, Windows Live meeting, Core load issues, Basic BSOD Knowledge , startup issues and other End user related queriesShould have good problem solving capability to resolve incidents and ensure no resolvable incidents are dispatched.Good Computer acumenResponsibilities:Answer Call and emails handle tickets related to IE, MSOFFICE, OS, Network related issues, Printers , Mobile Devices & Account AdministrationComprehend the issue, search on Knowledge Management Tool and communicate/narrate effectivelyDocument & add new issues/solutions to Knowledge Management RepositoryUse of soft skills - Listen, Empathy, Courtesy etc.Utilize professional techniques to retain & delight customers.Provide quality service & resolve concerns efficiently & professionallyAbove all take full ownership of the Incident from Creation to ClosureTechnical Skills:Basic NetworkingWin NT/2000MS Office 2007, 2010IE6 & IE8OS - WinXP, Win7Outlook 2007, 2010PC/Laptop/Handheld/Printers,
Keyskills :
sqljavacustomer relationstroubleshootingdatabase administrationms officewindows 7windows xpsoft skillswindows livelive meetingmobile devicesproblem solving