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| Job Location | Hyderabad |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Network / System Administration,Sales / BD |
| EmploymentType | Full-time |
Technical Support Engineer Position Technical Support Engineer Apply Now No. of openings 3 Experience in Yrs Should have worked for atleast 5 years in technical experience in the skills mentioned below. Skills required Java or PythonHTTP technology and principles, including REST principlesGood understanding of networking protocols and applications (TCP/ IP, proxies, load balancing, firewalls, etc.) Databases technologies and a working knowledge of SQLIndepth familiarity of Linux (advanced user; sysadmin experience a bonus, but not required) Proven interpersonal skills, working effectively with various levels of the organization, across many different functional areasExcellent organizational skills (must be able to manage concurrent projects with different parts of the organization) Self directed individual that continuously seeks out new challenges. Must haves Manage issues related to the installation, configuration, and operation of our products via phone, email and direct enduser interaction within defined service level agreements (SLAs) .Collect details necessary to design and create reproducible cases for issues that require Engineering and/ or Development team analysis.Submit defect and enhancement requests on behalf of endusers. Become a SnapLogic subject matter expert (SME) Act in a development capacity on product, process and tool improvement projects.Support (remotely) our Field team in troubleshooting network configuration and deployment issues at customers sitesEffectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment through a variety of mediumsWrite and review technical knowledge base articles, solutions, FAQs, examples, and howtoguides for publication to customer and company knowledge systems.Occasional oncall coverage for holidays/ weekends for severity 1 Issues.Occasional travel. Role description This is a handson, technical engineering position dedicated to contributing our users successful experience with SnapLogic. Work in close relationship with the Engineering and Development teams, influencing future product features and help identify functionality to help increase product efficiency and effectiveness. The role demands a strong technical background and highly motivated team player with excellent communication skills that can also thrive independently. Work directly with customers, sales and sales engineering on highpriority customer- driven tasks. This individual should be able to: Drive customer satisfaction through programs like voice of the customer Drive product usage and adoption Be a customer advocate Make sure customers take advantage of all the features Ensure users are effective with the product Completely committed to providing positive experiences for customers Work closely with SnapLogic Product management and operations, Product development, QA , Account Managers and other customer/ partner relationship owners for seamless execution of the solutions. Work as an advisor on the product best practices for better supportability. Proactively build tutorials, howtos, features discovery, etc. A good understanding of how to connect various systems and build integration flows. Education Bachelor or Masters in Computer Science or equivalent certification in Computer Education Location Hyderabad Email Id jobs@gaiangroup.net Telephone +91 - 040 - 64535355 ,
Keyskills :
troubleshootingnetworkinglantechnical supportoperating systemsvoice of the customerservice levelload balancingknowledge basecomputer sciencesales engineeringproduct managementproduct developmentcommunication skillsinterpersonal skillsnetwor