Technical Team Lead

2.00 to 6.00 Years Hyderabad 15 Jun, 2023

Job Location	Hyderabad
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT - Software
Functional Area	General / Other Software
EmploymentType	Full-time

Job Description

Responsible for providing L1 & L2 Support via remote support or byVisiting associate location.- Working on Tickets as per SLA basis to meet customer requirements.- Handles various laptops issues and Blackberry configurations. Also- Worked as a part of Issuance of new devices.- Installation & troubleshooting of different client applications through SCCM.- Installations and troubleshooting of VPN issues.- Responsible for supporting Incident, service requests and projects.- Responsible for providing support on outlook issues and configurations- Responsible for Configuring Network printers and standalone printers.- Responsible to handle escalations and providing resolution before itaffects BAU.- Providing KT for the Critical issue resolution.,

Keyskills :
javadeliverysalesenvironmentcode reviewremote supportvpnslaoutlooklaptopsprintersblackberryinstallationtroubleshootingWorkstationsNorton GhostRemote AccessPeripherals

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Technical Team Lead

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