Technology Consulting IC4

Job Description

MResponsibilities Pre-Sales Support

• Collaborates with internal stakeholders (e.g., Solution Architect, Account Delivery Executive, Pursuit Lead, Sales Solution Specialist) in the pre-sale process by understanding business requirements and providing industry and technical input and/or solution offerings to help shape the deal. Supports drafting proposals and/or statement of work (SOW).

• Provides input on staffing and skill requirements for delivery to Resource Deployment, Technical Delivery Managers (TDMs), and/or Project Managers.

Technical Delivery

• Follows capacity process outlined by Global Capacity Management team. Maintains tools with up-to-date skills and availability.
• Leads meetings with customers/partners to understand business needs. Uses business, industry and technology strategies to map customer/partner requirements to the adoption and optimization of Microsoft technology solutions. Engages others appropriately to understand and define customer requirements.

• Participates in project planning and develops project documents by identifying the risks and dependencies. Communicates the business value of planned solutions to customers/ partners. Identifies technical and business risks in programs and proposes mitigations. Assists project managers/architects in preparing for steering committee (e.g., developing artifacts). Manages their schedule and communicates to project leads. Generates and delivers Work Breakdown Structure (WBS).
• Implements solutions and may provide oversight and leadership on workstreams across domains while adhering to Microsoft Services processes. Aligns solutions with the intent of the architecture.
• Manages escalations, analyzes situations, and coordinates appropriate resources to resolve issues by following delivery practices, considering cost implications, and engaging in conversations with internal and external stakeholders (e.g., Customer Service and Support, Project Manager, Solution Architect, Product Group) as needed.
• Proactively manages executive-level customer/partner/stakeholder relationships to identify and contribute to the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience. Works with account team to ensure One Microsoft approach. Shares lessons learned with workgroup and consultant community.

Intellectual Property Management

• Acts as an ambassador in consumption of intellectual property (IP) by leveraging and/or modifying existing IP or creating repeatable content where applicable. Provides feedback on Managed IP for continuous improvement, reports IP gaps, reviews IP to be considered for harvesting and curation and ensures it is logged for consumption. Improves Managed Standard Offerings (MSO) quality and collaborates with portfolio and solution teams of the domain by providing feedback.

Business Development

• Identifies opportunities to expand or accelerate the adoption and consumption of the cloud and Microsoft technologies. As appropriate, facilitates other team members to scale the business with existing customers by articulating value propositions of strategic Microsoft products and services and developing new offerings for the domain. Drives innovation and digital transformation. Ensures the use of existing intellectual property (IP).

Readiness

• Learns new technologies or services based on business demands and industry trends. Obtains relevant accreditations and certification(s) as advised by domain leadership team. Identifies certifications and readiness plans in partnership with domain Chief Technology Officer (CTO). Leads or participates in relevant technical communities, and conducts training sessions to evangelize technology and/or offerings based on availability. Mentors team members and acts as a technical advisor for stakeholders by providing thought leadership, articulation of solutions value, and outcomes of business strategies.

Operational Excellence

• Completes operational tasks and readiness, and ensures timeliness and accuracy. Follows Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines). Leads as example and guides team members on operational tasks, readiness, and compliance.

Other

• Embody our culture and values

,Areas of Expertise:

• 10+ years of experience in IT consulting, infrastructure deployment
• 4+ years of in-depth experience in M365, Microsoft Endpoint Manager, Modern Device Management workloads including Windows Virtual Desktop (WVD)
• Good knowledge of PowerShell scripting, CSOM, .Net
• Deep knowledge and Certification to build Enterprise scale end-to-end solutions on Microsoft 365 (E5) security components such as Microsoft Defender Advanced Threat Protection (ATP), Azure Advanced Threat Protection, Microsoft Endpoint Data Loss Prevention, Microsoft Information Protection, Microsoft Office 365 Advanced Threat Protection, advanced e-discovery etc.,
• Deep knowledge to build Enterprise scale end-to-end solutions for data classification, data protection and compliance
• Office 365 Security and compliance Auditing and alerting
• Identity protection and security tools in Azure Active directory.
• Azure Active Directory conditional access with office 365 and third-party applications
• Active Directory Federation Services
• Office 365 Identity synchronization planning, design, and deployment of AAD connect service for Office 365 identity management.
• Planning and deployment of Exchange Hybrid with Office 365. Working experience on Exchange online migrations.
• Office 365 tenant planning and onboarding, tenant assessment
• Office 365 Tenant to Tenant Migration Structure Planning
• Notes to Exchange On-Prem Migration Planning, Configuration and Migration using Binary Tree (Nice to have)
• Design and deployment of Exchange 2016 / 2019 on premise environment. Migration from old Exchange version to latest Exchange environment.
• Notes to Exchange On-Prem Migration Planning, Configuration and Migration using Binary Tree (Nice to have)
• Hands-on Experience in Planning, Design & Deployment of Exchange 2016 / 2019, Exchange Online and Office 365 onboarding
• Cross Forest Mailbox Migration
• Windows PowerShell for automation of day to day administrative and Office 365 configuration tasks
• Basic understanding on Networking, proxy, firewall, bandwidth planning for Office 365 deployment. Office 365 tenant planning and onboarding, tenant assessment
• SharePoint Online and OneDrive configuration
• MS Teams deployment
• SharePoint Online and OneDrive configuration
• Experience with related Office 365 technologies like Skype for Business, Microsoft Teams or SharePoint is a plus, but not mandatory.

Qualifications:

• Must have a degree in Computer Science Engineering or equivalent work experience with over 10+ years of relevant work experience,
• Experience working in a Services organization in a consulting capacity is strongly preferred. Experience working on multi-phase global implementations is preferred.
• Having Microsoft Certifications on M365 such as MD-100, MD-101, MS-100, MS-101, MS-500, MS-700 is a plus

Keyskills :
security toolsvirtual desktopcustomer serviceloss preventionroot causeactive directorydata loss preventionit consultingcustomer focusoffice 365