Trust & Safety New Associate-Content Management

Job Description

Skill required: Content Management - Content Moderation Designation: Management Level - New Associate Job Location: Hyderabad Qualifications: BTech/BSc Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while makinga larger impact on society.You will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for Attention to Detail- able to capture, type and search accurate informationAnalytical Thinking to think and apply multiple rules thus deriving at best solutionBasic Excel/Google suite knowledge to navigate and update certain informationUse of internet for research and investigation purposesComputer savvy- Knowledge on IP/Malware/Spam/Ethical Hacking/Online AdsKnowledge of HTML, HTTP codes and basic Java scriptMust have basic knowledge in Digital Marketing/Online Ad CampaignEffective Verbal CommunicationsEffective Written CommunicationsComprehension skills Roles and Responsibilities Follow the workflow assigned by the Team LeadsComplete Reviews as per process guidelines and training received.Effectively track action taken on each task using client/company provided tools as per policiesFollow the daily process briefings as instructed by the Team Lead/QA/TrainerConsistently Meet/Exceed the SLA s and KPI TargetsCorrespond with SMEs/QAs for clarifications/regulations as neededStrive to complete all the tasks as per Client requirement,

Keyskills :
accounts payableaccounts payablereceivableapproval processbudgetingcreditonline contentresolving issuesprofessional servicesad campaignadsslakpijavahtmlcarecloudvideobasic