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Urgent Hiring For International Voice and Non Voice Process

0.00 to 4.00 Years   Hyderabad   26 Mar, 2024
Intouch CX
Job LocationHyderabad
EducationNot Mentioned
SalaryRs 2.0 - 4.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    We are hiring for International Chat Process & Voice Process Immediate Joiners are preferred ( Customer support)About the Job:We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.As a Customer Service Associate, You Will
    • Troubleshoot customers issues via Chat, remote access, and diagnostics.
    • Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations.
    • Troubleshoot network and connection issues.
    • Manage customer expectations regarding estimated response times.
    • Have daily interactions with customers and handle all issues from end to end via call.
    • Go the extra mile to engage customers in solving issues and ensure satisfaction.
    • Quickly and effectively build rapport with customers, diagnose and resolve issues
    • Provide white glove service and have the ability to provide an overall excellent customer experience.
    As a Customer Service Associate , You Have
    • Minimum 6 Months of experience into International Voice Process
    • A post-secondary degree in any major Institute
    • Fluency in spoken English
    • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
    • The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
    • Excellent communication skills and high emotional intelligence
    • Excellent problem solving and customer service skills
    • Strong analytical & Interpersonal skills
    • The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
    • A flexible schedule Must be okay to work nights
    Benefits of working as a Customer Service Associate:
    • An attractive compensation package with performance-based incentives
    • Incredible learning and growth opportunities
    • Outstanding rewards and recognition program & employee engagement activities
    • Transport while working on-site Medical Insurance
    • PF and ESI / Health Insurance
    • 2 way transportation both pick up & drop
    • Incentive plans based on performance
    • 5 working days with 2 week offs
    Preferred Skills/Abilities/Exposure:
    • Graduate/Post Graduate/UG is Also Fine
    • Should possess effective and excellent communication skills (Verbal & Written)
    • Willing to work in Rotational Shifts, Night Shifts & Graveyard Shifts
    • 100% Work from Office
    Work Location: HyderabadNote - Candidates who already gave an interview in the last 60 Days are not Eligible.Interested candidates can share there Resumes to -Name - Naresh YadavPhone -8106721409Email - bairi.yadav@intouchcx.com

Keyskills :
customer service operationsinternational call centervoice processcustomer service representatives

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