Well hired for Senior Associate

Job Description

Senior Associate, Business Support Manager, Enterprise Architect Site Reliability Engineering Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.Roles & Responsibilities
• The individual will be responsible for supporting central functions such as coordinating and reviewing office administration and procedures e.g. headcount and charge-out, service reporting and for general department morale, such as planning for and organizing year-long staff engagement activities, celebrations, staff training, staff onboarding/offboarding, orientation etc.
• The individual will be working with the SG Communications team, to align communications for the department in DTI.
• This includes activities such as executing events, creating engaging articles or email communications, newsletters, as well as planning for communications campaigns to create awareness on our department s goals and initiatives.
• The individual will be working with SG Learning team, to roll out and operationalize learning programmes to support the department s goals and initiatives, improving adoption and utilisation of the changes implemented through the provision of essential knowledge and training to users.
Requirements Central Functions and Office Management:
• Work with central function teams such as Finance, HR, GSMC and GPS for matters relating to the Department, eg. headcount, charge-out, staff onboarding / offboarding, procurement, newsletters etc.
• Support, plan and deliver events, such as Senior Leadership engagement sessions and walkabouts.
• Participate actively in the planning and execution of department events, such as staff engagement events and Townhalls, rewards and recognitions, celebrations etc.
• Perform other administrative duties as assigned.
Communications:
• Work with SG Communications team to support, plan and deliver events, such as the annual internal Tech conference.
• Liaise and manage vendors for event execution and coordinate collateral, swags and planning etc.
• Design, write and edit timely, engaging and original content for the department s internal channels including emails, intranet and website updates.
• Maintain department SharePoint sites by building content rich pages and ensuring timely updates.
• Maintain knowledge of all communications team procedures; stay informed and up to date on the activities and achievements of the team.
Learning:
• Working with the SG Learning team to operationalize learning programmes, provide support in communication of the courses offered through course catalogue, follow up on course registration and confirmation, track attendance/completion, logistical support in organizing training sessions, provide support to learners and gather feedback.
• Track improvement actions from feedback and follow through till closure.
• Diploma or bachelors degree in information technology / Computer Science / Communications / Marketing / Graphic design or equivalent
• Excellent written and verbal communication skills
• Must demonstrate strong critical thinking and problem-solving skills as well as the ability to communicate technical ideas and concepts to non-technical individuals.
• Creativity/ good judgement to deliver complex messages in simple ways.
• Good working attitude with strong work ethics and commitment to meeting deadlines.
• Well-organised, flexible and enjoy the administrative challenges of supporting an office of diverse people.
• Excellent time management skills and ability to multi-task and priorities work.
• Committed to learn fast, adaptable and passionate to deliver quality work as a team.
• Proficient in MS Office and IT applications (e.g. Word, Excel and PowerPoint, SharePoint)
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Keyskills :
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