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Executive L3

0.00 to 3.00 Years   Mumbai City, Delhi   01 Jun, 2022
Wipro Limited
Job LocationMumbai City, Delhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareSales / BD
EmploymentTypeFull-time

Job Description

    Role : Process Auditors / Process trainer HR/ HRO experience Provide ongoing, high-quality training and upgrading programs for all HRSS personnel to ensure a consistently high level of competency in all HRSS service category. Partner with the content development team in the development and review of the Operations Standard, Task and Procedures for all HRSS towers. Participate in RCA discussion. Use learnings to improve process training curriculum. Leverages opportunities to apply knowledge learned on the job and to share such knowledge/best practices among HRSS colleagues to make them aware of the updates in each tower/ service category. Identifies basic to intermediate development opportunities for new agents Builds and maintains best practices for the successful development of colleagues across all towers. Simplifies policy and procedure for each tower. Demonstrate the ability to apply analytical and logical thinking in gathering and analysing data and/or situation/s to develop TNI for all towers. Help in identifying the bottom quartile for each tower basis random audits done. Coordinate with each tower to run remedial trainings for bottom quartile. Participates in calibration session. Owns process documentation. Coordinate with process SME s to update all documentation current. Partners with communication team to develop standard responses that can be provided for any and every type of queries raised by anyone. ======================================================================== Role : MIS - Data Analysis Generate and distribute management reports in accurate and timely manner. Provide strong reporting and analytical information support to management team. Generate both periodic and ad hoc reports as needed. Participate in cross-functional meetings to resolve recurring customer issues. Analyse business information to identify process improvements for increasing business efficiency and effectiveness. Provide recommendations to update current MIS to improve reporting efficiency and consistency. Work closely with business data owners and users to identify quality metrics and thresholds Support project delivery teams in their effort to adopt and execute on data management processes. Knowledge of predictive analysis will be handy. Provide basis training to empower HRSS leads and managers to enhance data driven decision making culture. Develop / propose KPI s for each service category all the way to the colleague level. Maintain data base for performance management within each tower. ========================================================================================= Role : Transformation Conduct root cause analysis on any escalations received. Propose process controls basis the RCA. Share findings and documentation with Tower heads. Actively participate in evaluation of policies / processes. Coordinate with Process auditors/ trainers to simplify them. Evaluate on a daily basis what tickets are getting allocated and to which tower. Analyse transfers within HRSS and also Transfer in and Transfer out of HRSS to other groups within Wipro. Work with various stakeholders to bring those process changes. Manage priorities for HRSS. Pick up tasks in the order of importance and impact every quarter. Drive it to closure successfully.,

Keyskills :
root cause analysisroot causedata analysisdata managementprocess trainingproject deliverycontent developmentbusiness efficiency

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