Assistant Manager - Knowledge Management

Job Description

Assistant Manager - Knowledge Management5 - 8 yearsPune, Bangalore/Bengaluru, Gurgaon, Noida, HyderabadAssistant Manager - Knowledge ManagementThe Knowledge Manager is responsible for understanding and upholding the knowledge management standards and approach by contributing to and executing the Knowledge Management projects for internal and external stakeholders. This includes timely delivery of community, content, and culture activities as per the Knowledge Management products & services to EYs account teams and market segments.This position will execute the knowledge co-creation and deliver standard products including Why EY collateral, engagement debriefs, win stories, case studies and submit these to Discover. This position will enable access to knowledge assets by executing content harvesting, curation and co-creation of knowledge assets. This position will create, coordinate and share success stories in support of high touch culture activation sessions at the account or domain level. This position will enhance the content fundability by applying relevant meta-data in Discover and other EY tools. This position will contribute to knowledge management transformation, innovation and service excellence programs and contribute to the development of knowledge management standards, methods and enablers to support consistent, end-to-end service execution.With the evolution of the KM offering, the position will work closely with account teams to support pursuit and delivery of KM engagements.Purpose of the Job:Execute KM projects to support EY accounts across the KM Value chain, while adhering to EYs standards and KPIsContent managementCurate knowledge assets that reflect the best of EY experiences (e.g. pursuit decks, Why EY, client stories) and elevate insights to support pursuitsCreate relevant materials from pursuits (e.g., win stories, credentials)Capture knowledge convert it into usable formats, and enable access for broader use through DiscoverHarvest account-specific knowledge maintain an inventory of knowledge assets, and integrate into Discover / other tools for broader usePromote knowledge assets through targeted communication across accounts / market segmentsCommunity managementCreate and manage communities that support knowledge sharing, accelerate access to insights and people expertiseAssist/enable account knowledge champions to leverage global EY network and co-facilitate key account activities and eventsKnowledge culture activationDeliver knowledge awareness training focused on Discover, account & industry research, and other knowledge tools & resourcesExecute KM plan for acquired businesses (by EY or EYs clients), including transition of counterpart KM personnel and IP assets to EYExecute content migration of priority knowledge assets into Discover / EY environment / client environmentAnalytical/Decision Making Responsibilities:Ongoing evaluation of knowledge value to the domainEngage key stakeholders and deliver effective change and progress the communitys knowledge cultureIdentify opportunities to achieve a step change advancement of the communitys accessible knowledgeKnowledge and Skills Requirements:Demonstrated understanding and relevant experience in the assigned knowledge domain (service line, sector, or geography)Understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the businessUnderstanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when neededConsultative mindset and integrated teaming approach to service deliveryAbility to communicate and influence effectively to lead change with people on a global basisExecutive presence and demonstrated success in building relationships at a senior levelProfessional, confident, credible and an enthusiastic team player able to work effectively across functional teams and domainsStrong project management skills and experience in leading programs and projects to achieve milestones and objectivesExcellent verbal and written communications skillsAdvanced skills in Word, Excel, PowerPoint and SharePointSupervision Responsibilities:Partner with other Knowledge roles (e.g., R&I KM, KS KM, Digital Producer, Data Engineer) for project execution

Keyskills :
content managementproject management