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Associate Customer Care Representative

0.00 to 4.00 Years   Pune, Mumbai City, Delhi   28 Jul, 2022
Fondstaff Private Limited
Job LocationPune, Mumbai City, Delhi
EducationNot Mentioned
SalaryRs 2.5 - 4.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTechnical Support / HelpdeskCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    What youll be doing:
    • Work with corporate customers in establishing invoice accounts, processing purchase orders, and invoicing.
    • Technical responsibilities and duties such as creating and maintaining technical processes and procedures, handling advanced installations and troubleshooting issues. May also research and analyse new software application releases to determine potential software related issues.
    • Leverage, and in some cases customize, standard responses created by our English speakers. Escalate to native speaker when significant customization is required. Identify gaps in standard responses.
    • Communicate with the various internal/global team regarding common customer questions. Work with other departments to maintain product integrity. Escalate support and feature enhancement requests as needed.
    What were looking for:
    • 2-5 years customer relations experience required. Previous experience working with customers via email, telephone, chat required. Additional experience with a knowledge base. Experience with E-commerce websites. Experience of working in night shifts.
    • Basic knowledge of Windows and Mac. Basic knowledge of Windows and Mac text applications (MSOffice, Adobe Creative Cloud, etc.).
    • Working knowledge of HTML, CSS, and web technologies. Ability to diagnose @font-face web font problems with web resources.
    • Working knowledge of debugging the code and provide details to development team
    • Working knowledge of Salesforce or any other CRM.
    • Excellent written and verbal communication skills (English).
    • Good Typing Skills (English).

Keyskills :
technical supporthtmlcommunication skillscustomer carecustomer serviceprocessingcrmcustomer care representativegood typing

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