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ServiceNow Business Analyst

0.00 to 4.00 Years   Bengaluru / Bangalore,India   25 Jun, 2023
Varite India Private Limited
Job LocationBengaluru / Bangalore,India
EducationNot Mentioned
SalaryNot Mentioned
IndustryIT / Computers - Software
Functional AreaBusiness Support and Management
EmploymentTypeFull-time

Job Description

Duties:The primary role of the Business Analyst (BA) is to work support the project team in the global upgrade of our HR ServiceNow solution.The responsibilities will include:

  • Prepare and facilitate client workshops to define the to-be processes with Sponsors, Stakeholders, and Subject Matter Experts.
  • Rationalise complex information and clearly articulate user needs to make them understandable for both technical and non-technical teams.
  • Develop relevant documentation for Waterfall/Agile approaches, such as functional specifications, gap analysis reports, process flow diagrams, roadmaps, epics and stories.
  • Ensure that stories are fully understood and that they include a clear business requirement and acceptance criteria.
  • Manage backlog refinement, prioritisation and estimation of stories.
  • Provide a bridge between the business and technical teams to ensure a collaborative approach to resolve business problems and technology issues.
  • Assist teams to write test cases and provide support during UAT, to verify and document defects and enhancements.
  • Prepare training materials and hold train the trainer or user training sessions as required.
  • Promote continuous process improvement practices, conduct and contribute to lessons learned exercises.
Skills:
  • 4+ years of process analysis, improvement and automation consultancy experience.
  • 2+ ServiceNow implementation exposure.
  • Implementation Specialisations preferable.
  • Familiarity with influencing, relationship management and collaboration techniques.
  • Excellent communication skills (both written and verbal) with strong presentation facilitation skills.
Education: Degree level with strong academic background. Required Skills: PROCESS ANALYSIS, ESTIMATION, PROCESS FLOW, SERVICENOW, GAP ANALYSISAdditional Skills: EXCELLENT COMMUNICATION SKILLS, ARTICULATE, RELATIONSHIP MANAGEMENT, DOCUMENTATION, AGILE, UAT, PROCESS IMPROVEMENT, EXCELLENT WRITTEN AND VERBAL COMMUNICATION SKILLS, TEST CASES

Keyskills :
AGILEUatGap AnalysisTest CasesServicenowDocumentationRELATIONSHIP MANAGEMENTEstimationExcellent Written And Verbal Communication Skillsprocess flowProcess AnalysisExcellent Communication SkillsPROCESS IMPROVEMENTARTICULATE

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