Community Associate, Disputes Management

Job Description

Poshmark is a leading social marketplace for new and secondhand styles for women, men, kids, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of ecommerce, Poshmark makes buying and selling simple, social, and fun.The Poshmark Disputes team is looking for a Community Associate who will be focused on developing customer support with our international expansion. You ll be working with a growing team, where we re focused on providing the best customer experience possible for our Canadian user base. You ll play a key role in the development of the team as we evolve to meet changing expectations and challenges. As a team, we ll be delivering on exciting SLA s and create resources and processes to ensure our success. Come join us!The ideal Community Associate.
• has the ability to spot inconsistencies and investigative nature
• exercises strong decision making and problem-solving skills
• showcases endless patience and contagious positive energy
Responsibilities:
• Review dispute cases filed by buyers
• Respond to user support requests regarding dispute cases accurately and rapidly through email
• Investigate all aspects of an order to assist in determining a resolution
• Execute decisions to fairly resolve disputes following Poshmark s return policies
• Become familiar with top fashion brands and designers
• Educate users on Poshmark return policies and guidelines
• Gain knowledge of the Poshmark community
• Engage with Poshmark users in a friendly, helpful, and patient manner via email
• Become familiar with Canadian rhetoric, policies, and processes
• Help with side projects and administrative support as needed
• May be required to work on holidays and overtime as needed
6-Month Accomplishments:
• Gain deep understanding of new Canada-related processes
• Provide resolutions based on guidelines and policies
• Meet daily case goals on a consistent basis
12+ Month Accomplishments
• Continue expanding upon 6 month accomplishments
• Ability to provide input to improve and streamline processes
• Take on additional responsibilities as needed
*Note: The schedule for this role is Thursday-MondayAbout Us:Poshmark is a leading social marketplace for new and secondhand style for women, men, kids, pets, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of ecommerce, Poshmark makes buying and selling simple, social, and sustainable. Its community of more than 80 million registered users across the U.S., Canada, and Australia is driving the future of commerce while promoting more sustainable consumption. For more information, please visit www.poshmark.com , and for company news and announcements, please visit investors.poshmark.com . You can also find Poshmark on Instagram , Facebook , Twitter , Pinterest, and YouTube .Why Poshmark At Poshmark, we re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever.Here s what we ll set you up with:
• A team that is invested in your career growth and training
• Competitive salary and equity, based on experience
• Company sponsors up to 100% cost for your health, dental and vision plans and up to 90% for your dependents
• Work alongside world-class talent
• Flexible vacation / paid time off policy
• Parental leave
• Personal style encouraged (or not, whatever you re in to)
Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.About UsPoshmark is a leading social marketplace for new and secondhand style for women, men, kids, pets, home, and more. By combining the human connection of physical shopping with the scale, ease, and selection benefits of e-commerce, Poshmark makes buying and selling simple, social, and sustainable. Its community of more than 80 million registered users across the U.S., Canada, Australia, and India, is driving the future of commerce while promoting more sustainable consumption. For more information, please visit www.poshmark.com , and for company news and announcements, please visit investors.poshmark.com . You can also find Poshmark on Instagram , Facebook , Twitter , Pinterest, and YouTube .Why Poshmark At Poshmark, we re constantly challenging the status quo and are looking for innovative and passionate people to help shape the future of Poshmark. We re disrupting the industry by combining social connections with e-commerce through data-driven solutions and the latest technology to optimize our platform. We re nothing without our amazing team who deliver an unparalleled social shopping experience to the millions of people we connect each day.We built Poshmark around four core values: 1) focus on people to create empowered communities that drive success; 2) together we grow to support each other to strive for our dreams; 3) lead with love to foster genuine connections built upon a foundation of respect; and 4) embrace your weirdness to accept and empower one another on their own unique journey. We re invested in our team and community, working together to build an entirely new way to shop. That way, when we win, we all win together. Come help us build the most connected shopping experience ever.Here s what we ll set you up with:
• A team that is invested in your career growth and training
• Competitive salary and equity, based on experience
• Company sponsors up to 100% cost for your health, dental and vision plans and up to 90% for your dependents
• Work alongside world-class talent
• Flexible vacation / paid time off policy
• Parental leave
• Personal style encouraged (or not, whatever you re in to)
Poshmark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.,

Keyskills :
customer supportuser supportcustomer experiencesocial shopping