Customer_Project Leader

Job Description

Job title: Customer Project LederDivision/function: Adaptive Service Assurance Business unit / department: Global Services Country: LebanonCity(ies): BeirutEXFO develops smarter test, monitoring and analytics solutions for the global communications industry. We are trusted advisers to fixed and mobile network operators, hyperscalers and leaders in the manufacturing, development and research sector. Building on our 35 years of innovation, EXFO s unique blend of equipment, software and services enable faster, more confident transformations related to 5G, cloud-native and fiber optic networks. With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has deployed over 250 assurance systems worldwide. We re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.EXFO develops smarter network test, monitoring and analytics solutions for the world s leading telecommunications service providers, network equipment manufacturers and webscale companies and we love what we do! With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has the largest active assurance deployment. Our broad portfolio of intelligent hardware and software solutions enable our customer s network transformations related to fiber, 5G, virtualization and big data analytics. We re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities. Job Summary This role will consist in taking care of Customer projects within EMEA region, with travels as needed for projects execution and broader customers engagement.What you ll do
• Be the lead for Customer projects consisting in deploying EXFO solutions in Customer environment.
• Be the main Point of Contact between Customer and EXFO for all project matters (project progress, planning, meeting, acceptance negotiation).
• Drive the assigned projects from Purchase Order reception until project closure:
  • Planning of all activities
  • Kick-off (internal and with customer) preparation and animation
  • Booking and synchronization of resources (Engineering, Installation, Commissioning, Professional Services)
  • Tracking execution, anticipation and mitigation of risks
  • Project financials and invoicing including revenue recognition Reporting
  • Customer interface - Hand-over to Support
• Contribute to pre-sales phase notably to check the implementation proposal within the offer; support Sales/Pre-Sales teams for any operational matter.
• Success metrics: customer satisfaction, projects delivered on time / on budget / with expected quality.
What we re looking for Technical skills - Good technical knowledge of 2G/3G/4G & 5G protocols and of IT domain - Big Data implementation and Managed Services experience will be appreciated - Advanced query (SQL) and scripting languages as a minimum, deeper software development languages and skills an advantage Required aptitudes - Leadership - Business acumen - Good negotiation skills - Customer orientation - Excellent relationship and team player - Excellent verbal and written communication skills Must have Pertinent experience: 5 to 10 years of successful experience as Project Manager in mobile telecommunications environment, IT and international environment Language requirements: Fluent in English & Arabic. French would be an advantage Education: BS/MS Degree level in Telecom, Electrical Engineering, Computer Science or equivalent Travel: Work is performed, with wide variation, from EXFO local office, personal home office or on-site at Customer OfficeAny other combination of experience/studies will be considered. EXFO is an equal opportunity employer.Thanks for your interest in EXFO.If you have questions, please write us at hidden_emailWe look forward to hearing from you soon.,

Keyskills :
javaproject managementdeliverysql servercustomer relationsenvironmental impact assessmentcontinuous improvement facilitationbig datapurchase orderbusiness acumen