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Customer _Service Associate

3.00 to 8.00 Years   Chennai, Hyderabad, Kolkata   19 Jul, 2022
Accenture
Job LocationChennai, Hyderabad, Kolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job description: Position Summary: The Sr. Asst uses functional knowledge customer service to resolve employee/Vendor inquiries. They will also be responsible to resolve calls with a focus on service excellence and professionalism. Essential Functions of the Job: 1. Serve as a key resource for information on specific type of finance related queries, processes and procedures (e.g., Payments, Tax etc.) 2. Remain updated with latest Process related updates. 3. Continuously improve call handling skills, systems knowledge, and communications skills 4. Perform any projects/activities assigned by the Team Lead / Manager Problem Solving/Decision Making: 1. Field both basic and complex employee inquiries and follow protocol to reach necessary and appropriate resolutions 2. Understand what questions / situations need to be escalated to Team lead to proactively flag off any escalation. 3. Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service. 4. Assist execution and implementation of process improvements in the CRM team in consultation with Team Lead 5. Make recommendations to improve/update CRM Knowledge Repository, other Accenture systems, CRM process etc based on analysis of calls received from employees Knowledge and Skills Requirements: 1. Provides clients with accurate and useful guidance on T&E related queries. 2. Identifies gaps in knowledge repositories and bridges the same by proactively seeking information from the respective stakeholders 3. Understands the expectations of customers and delivers service that meets or exceeds customer s needs within policy guidelines; identifies and escalates issues that impact the delivery of quality service 4. Demonstrates effective verbal and written communication skills with an emphasis on professionalism, tact and diplomacy 5. Exhibits a positive can-do attitude and approach to responsibilities; meets new challenges and changes with an open mind; demonstrates commitment to the job 6. Works effectively with others within work team and department; contributes to an environment that promotes effective teamwork and collaboration 7. Adapts existing processes to new conditions and modifies processes to make them more effective, without harming the linkages between different process steps Other Requirements: 1. Working hours, flexible work arrangements and vacations may be limited during specific times due to business demands. Should be open to Night shift.,

Keyskills :
customer servicesalesinsurancecustomer relationsbillingopen mindhuman resourcesbusiness processinternal controlsservice excellencecommunication skills

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