Immed_for_Manager Sales Operations

Job Description

Description and Requirements #LI-BL1BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.About the teamWe are the One BMC Operations team, a highly functional, growing, business & outcome-focused agile team that enables business groups and departments within BMC. We do this by aligning everything we do towards 4 key priorities: Accelerating Productivity, Driving Strategic Transformation, Increasing Customer Success & Delivering Operational Excellence.About YouWe are looking for an individual who is passionate about customer service and building a culture of continuous improvement, therefore making a difference in our internal stakeholder experience. Candidate should be highly dynamic, meticulous with a process-driven approach, and have exceptional communication skills to build strong partnerships and support at all levels of the organization.You will be managing the Go-To-Market (GTM) Center of Excellence (COE) to support BMC s Operational and Sales teams and ensure that our Business Processes are reviewed on a regular basis, efficient, optimized, easy to understand and provide benefits across the organization. Additionally, you will be responsible to manage multiple business operations functions like Deal Desk, Customer Success Operations, and Incentive Compensation support.KEY RESPONSIBILITIESPartner with the GTM CoE Functional Lead to drive the strategy, talent acquisition and results for the GTM CoE organizationWork with the GTM Operations leadership to identify area for production gains for the Business Operations Managers (BOMs)Works collaboratively across functional teams to develop advanced and sophisticated, quantitative analysis, translating internal and external data into actionable insightsManage multiple different business operation functions and build process improvement practices.Standardize and scale up processes wherever possible and identifiy areas for automation.Identify the current key process owners within the Operations team, document those processes & create a process lifecycle management (creation, approval, distribution, monitoring, improvement).Build a management cadence and rhythm resulting in predictability, accountability, and accuracy.Lead cross-functional initiatives to transform and streamline processes to drive improved sales productivity and velocity.Lead high-performing teams through coaching and mentoring to build and grow operational capability.PROFESSIONAL EXPERIENCEOverall 8-10 years of experience with a minimum of 5 years experience in a sales, sales operations, or customer service people management role and environment.Hands-on and proven experience in process building, process improvement, and automationPreferred technical skills Salesforce.com reporting, Excel, PowerPoint, and Visio.Hands-on experience with process automation tools like PowerAutomate, UiPath, and Automation Anywhere. Any programming experience will be a plus.Leadership training/experience and ability to provide development planning and coaching of direct reports. Create a can-do and innovative culture.Solid financial/analytical background with an operational mindsetData-driven with strong analytical ability and with the need to be hands-onExcellent organizational skills with ability to prioritize tasks for themselves and team independently.Ability to work under pressure in a rapidly evolving fast-paced environment and judge priorities and provide clear direction to the team.Adept at developing and executing actions synthesized from analyticsDetail-oriented and a believer in the value of a processMust be flexible, self-motivated and team-orientedHighly adaptable and used to working in a change management environmentHas excellent communication skills (both verbal and written) in a multi-culture environmentIt is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page .,

Keyskills :
center of excellenceprocess automationpeople managementautomation toolstechnical skillschange managementsales operations