skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Services_Architect

3.00 to 8.00 Years   Chennai, Hyderabad, Kolkata   07 Jun, 2022
CSS Corp Pvt Ltd
Job LocationChennai, Hyderabad, Kolkata
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaWeb / Mobile TechnologiesArchitecture
EmploymentTypeFull-time

Job Description

    OnDemand has a great opportunity for a talented Services Architect who has a passion for and deep understanding of the messaging, chat, and customer experience automation space to join our Services team. This individual will greatly impact our business by working with our enterprise clients and OnDemand s internal teams on bringing our technical integrations to life. As our Services Architect, you ll provide technical oversight and hands-on development of our implementations during pre-sales and post-sales, ensure alignment of the design, strategy, roadmap, and requirements for internal and external teams, and drive product innovation.What You ll Do:
    • Build deep technical and non-technical relationships with our enterprise customers in order to understand and document their integration requirements surrounding customer experience automation
    • Lead product demonstrations and onboarding services
    • Provide hands-on technical implementation services, including end-to-end testing for implementation projects
    • Key point of contact with our customer s technical and development teams, bringing back requirements and feedback for our product management team to help drive product innovation
    • Lead the planning, architecture, and implementation of customer integration projects, supporting and enhancing existing customer integrations after go-live
    • Drive customer integrations by collaborating closely with other teams, like Delivery, Sales, Engineering, Product, and Technical Support
    • Mentor and teach other members of the services team
    What You ll Bring:
    • 3+ years as a Solutions or Services Architect, or a Services Engineer with more experience but not the title yet.
    • Deep knowledge and implementation expertise with support channels, like HelpDesks, CRMs, messaging applications such as Salesforce, Zendesk, Live Agent Chat, Web Chat, Facebook Messenger, SMS,
    • Strong hands-on coding experience with client code and integrating RESTful APIs, and using JavaScript, HTML, CSS.
    • Polished communicator with a strong ability to present to and interact with enterprise clients in a technical setting
    • Understanding of authentication systems and protocols
    • Problem-solver with exceptional troubleshooting skills
    • Highly organized, with strong attention to detail, and ability to manage multiple tasks and projects
    • Thrives in a fast-paced, start-up environment exuding passion and grit
    • Collaborative team player
    • Bachelor s Degree in Computer Engineering, Computer Science, or equivalent education
    Bonus Points:
    • Experience with building server-side code and web APIs, such as with Node.js, Python, etc.
    • Experience with cloud computing and AWS
    • Familiarity with scrum/agile processes and project management principles
    • Understanding of Q&A Engines, Conversational AI technologies, and virtual assistants/chatbots, including the underlying AI training and model maintenance
    ,

Keyskills :
web chatcloud computingcustomer servicecomputer sciencecoding experienceproject managementproduct managementcustomer engagementendtoend testing

APPLY NOW

Services_Architect Related Jobs

© 2020 Skillindia All Rights Reserved