Sr. Analyst - Business Support Operations (Sales Support) - B2201_1

0.00 to 4.00 Years Delhi,India 25 Jun, 2023

Job Location	Delhi,India
Education	Not Mentioned
Salary	Not Mentioned
Industry	Telecom / ISP
Functional Area	telecom
EmploymentType	Full-time

Job Description

Job Family DescriptorProvide operational support in the sales channel to support sales associates and managers in their revenue generation activities pre and post sales Support the sales staff at the backend in meeting revenue targets by ensuring the timely negotiation closing processing and implementation of orders through interaction with various teams ensuring early realization of revenue and contributing to credit reduction by working with collections teams and customers in resolving credit disputes support account managers on network inventory information generate reports for account managersBroad outline of the RoleApply their knowledge efficiently and work productively with broad instruction Regularly participate in important projects or activities as a full contributing team member is able to proactively identify important issues or risks seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes Operational role which is responsible for delivering results that have direct impact on the achievement of results Works under direct supervision Able to identify problems and improve change or adapt existing methods and techniques drawing from personal experiences and feedback Actively acquires more complex skills techniques operating practices knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues challenges problems within their field of specialisation Education Graduate Experience 0 4 yearsPurpose - Broad objective of the roleOperating Network - Key ExternalOperating Network - Key InternalSize and Scope of Role - FinancialSize and Scope of Role - No. of direct reportsDirect reporting of 4 employeesSize and Scope of Role - Total team sizeSize and Scope of Role - Other size parametersMinimum qualification & experienceAny Bachelors degree (B.Tech/BE preferred) with minumum 4 year of experience in telecom sectorOther knowledge/skills- Good Knowledge of Sales processes & knowledge for both L20 & O2C journey - Handy experience for all provisioning tools like REPC, Metasolv, Optimus,- Good understanding and hands on exp in Enterprise voice products like GSIP, ITFS, DID, LNS, VTS, VSD, Insta CC, Cisco Webex etc- Exposure to handle multiple CFTs interaction would be a value add - Ability to handle internal and external stakeholders- Strong analytical, reasoning, and organizational skills are essential. - Excellent verbal and written communications skills are essential. - Ability to establish and maintain effective work relationships with all levels of personnel both internally and externally e.g. leadership, executives, clients, vendors, and agencies. - Ability to work in and constructively contribute to team work environment and meet stringent deadlines. - Ability to prioritize and handle multiple tasks simultaneously. - Attention to detail and follow through including the ability to document work.Key ResponsibilitiesTechnical CompetenciesKnowledge / Skills

Keyskills :
provisioning toolsprioritizeOrganizationalwritten communicationsAttention To DetailEnterprise voice productsanalyticalReasoninghandle multiple tasksSales processesVerbal

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